Shipping policy

Shipping Policy

1. Shipping Methods and Rates

  • We offer shipping services within Lebanon.
  • Shipping rates are calculated based on the destination address. Excessive shipping weight and dimensions of the product(s) ordered might affect the total shipping value as well.
  • We may offer free shipping promotions from time to time, so be sure to check for any ongoing offers during the checkout process.

2. Delivery Times

  • Delivery times may vary depending on your location.
  • Estimated delivery times will be provided during the checkout process.
  • Please note that unforeseen circumstances, such as extreme weather conditions or public holidays, may affect delivery times.

3. Order Processing

  • Orders are typically processed within 1-2 business days after order confirmation.
  • You will receive an email confirmation once your order is dispatched.

4. Tracking Your Order

  • If you have any questions or issues with tracking your order, please contact our customer support team.

5. Shipping Destinations

  • We currently only ship to addresses within Lebanon. We do not offer international shipping at this time.

6. Shipping Restrictions

  • Certain products may have shipping restrictions due to their size, weight, or legal regulations. These restrictions will be indicated on the product page.

7. P.O. Boxes

  • We do not ship to P.O. boxes. Please provide a valid physical address for delivery.

8. Shipping Partners

  • We work with trusted shipping partners to ensure the safe and timely delivery of your orders.

9. Shipping Fees and Taxes

  • Shipping fees are subject to VAT (Value Added Tax) as per Lebanese tax regulations.

10. Order Changes and Cancellations

  • If you need to make changes to your order or cancel it, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order is dispatched, it cannot be canceled.

11. Lost or Damaged Items

  • In the event of a lost or damaged item during shipping, please contact our customer support team immediately. We will work to resolve the issue and may file a claim with the shipping carrier on your behalf.

12. Returns and Exchanges

  • Please refer to our Return Policy for information on returns and exchanges.

13. Contact Information

  • If you have any questions or concerns about our shipping policy, please contact our customer support team by email or phone.

Disclaimer: This sample shipping policy is provided for informational purposes. It's essential to consult with legal and regulatory experts to ensure that your shipping policy complies with applicable laws and regulations in Lebanon. Additionally, you may need to update your policy to reflect any changes in your shipping procedures or the specific requirements of your business.